Refund policy
Return & Refund Policy
30-Day Return Guarantee
You have 30 days after receiving your item to request a return.
✅ Eligibility for Return
To be eligible for a return, your item must meet the following conditions:
- Unworn and unused, with all tags attached
- In its original packaging, in the same condition as received
- Proof of purchase (order number) is required
📝 How to Start a Return
Option 1: Via Your Account (Recommended)
- Log in to your account and go to your [Order History]
- Find the order and click "Request Return"
- Select a reason and submit
Option 2: Contact Us by Email
- Your order number
- Reason for return
- (If applicable) Photos of the issue
⏳ Review Time: We'll review your request within 1-2 business days and notify you via email.
Once Your Return Is Approved
We will email you:
- 📍 The return shipping address (Guangdong, China)
- 📦 Detailed instructions on how to ship your item back
📦 Return Shipping Cost
Since we ship internationally, customers are responsible for return shipping costs for non-quality-related returns (e.g., changed mind, size doesn't fit). We recommend using a trackable shipping service to ensure your package arrives safely.
⚠️ Note: Returns sent back without prior approval will not be accepted.
💔 Damages & Issues
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately at service@irisvibe.com and include:
- Your order number
- 2-3 clear photos showing the damage or defect
For items damaged during shipping:
We understand that accidents happen during transit. If your item arrives damaged, we'd like to make it right with the least hassle for you.
Here are the options we offer:
- Partial refund / discount — Keep the item and receive a discount on your next order with us.
- Free replacement with next order — We'll send a replacement and combine it with your future order to save on shipping.
- Return for full refund — If the above options don't work for you, you can return the damaged item to us.
Here's how the return process works for damaged items:
· We'll provide you with a prepaid return shipping label — so you don't have to worry about any cost.
· Simply repack the item (in its original packaging if possible) and drop it off at the carrier location indicated on the label.
· Once we receive and inspect the returned item, we'll issue a full refund to your original payment method within 3–5 business days.
We understand that damaged items cannot be resold — our goal is simply to verify the issue and provide you with a fair solution. We're here to help however works best for you! 💙
🚫 Non-Returnable Items
The following items cannot be returned or exchanged:
| Item Type | Description |
| Custom Orders | Custom-sized bracelets, personalized engravings, etc. |
| One-of-a-Kind Natural Crystals | Due to their unique nature, all sales are final unless damaged upon arrival |
| Sale Items | Discounted or promotional items are final sale |
| Gift Cards | Non-refundable |
If you're unsure about a specific item, just ask — we're happy to help!
💰 Refunds
Once we receive and inspect your return, we'll notify you of the approval or rejection of your refund.
| Process | Timeline |
| Inspection & Approval | 3-5 business days |
| Refund to Original Payment Method | Approximately 10 business days (depends on your bank) |
| If You Haven't Received Your Refund | Contact us if 15 business days have passed since approval |
If approved, your refund will be processed automatically to your original payment method.
📦 Return Packaging Requirements
To ensure your item arrives safely, please pack it securely in its original packaging. We cannot issue refunds for items damaged during return shipping due to improper packaging.
📞 Need Help?
We truly value your satisfaction. If something doesn't feel right, please talk to us first — we're here to help! 💙
Response Time: Within 24 hours on business days
Last updated: Jan 2025